How to solve MB Star C4 System Error(s)”2221-32″ Internet Error

MB Star C4 is professional diagnostic and program tool for Mercedes Benz cars, trucks, buses, support models from 1996 to 2018. Some of our customers meet the problem when using the Xentry 2018.12 software. We can help to share you how to solve MB Star C4 SD Connect multiplexer System Error(s)”2221-32″ Internet Error.
SD C4, MB Star C4,

MB Star C4 for Mercedes cars trucks diagnosis and programming.

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Error Show:

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Solution by obd2tool tech team:

1. Reason of the System Error(s)”2221-32″ Internet Error: some application update automatically

2. Solutions: Connect us via email – sales@obd2tool.com, our tech will fix well for you via teamviewer.

Based on many different problems you may have during diagnosis and programming, our team can offer you good solutions or help you solve the problems. Welcome to your contact any time!

SDC4 setting failure and configuration don’t work

Solution to the failure of SD C4 setting and configuration don’t work.

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Unscrew

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This is correct wiring diagram.

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Right click on the icon “StartKeyCenter”, then “Properties” – “Find target”

On the desktop, right click on “StartKeyCenter”, then option “Properties” – “Find target” – “Mercedes Benz” – “Sdconnect ToolKit”, rename the last 3 folder, delete the final letter”x”

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At the right corner of the desktop, click “Administrator”.
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This toolkit is being initialized

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Click “00/Cable Accessible”

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Click on “Register / Configure”

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Update “CSD_2_11.zip”

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The system software was successfully updated.

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Back to update “Bootimage_2_3.zip”

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The system software was successfully updated.

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Back to click on “00/ Cable Accessible”

You see it’s accessible.

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Click on “Software update”, then “03 PMpic29_cpld13.zip”

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The system software was successfully updated.

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Check the information

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Back to the desktop, right click on “StartKeyCenter”, then option “Properties” – “Find target” – “Mercedes Benz” – “Sdconnect ToolKit”, rename the last 3 folder, add a suffix “x”

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Done

FAQ of MB SD C4 Functions, System Requirement and Activation

As a hot sale product in Obd2tool.com, MB SD C4 leads a heated discuss and consult. And now, we have collected some frequent asked questions about MB SD Connect C4 and sort them in functions, computer system and activation.

MB SD C4 Functions FAQ
Q: Does SD Connect 4 support SCN coding?
A: Yes,SD Connect 4 support SCN coding,but you should get the account yourself.

Q:MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.
A: It needs login password when test Smart, we have DAS SMART Calculator to help calculate login password.

Q: Can SD C4 diagnose ML 270 2005 and A class W169 2007?
A: Yes, C4 could diagnose ML 270 2005 and A class W169 2007.

Q: Can SD C4 diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?
A: Yes, C4 could diagnose Benz Trucks, 3335, 1823 and 1413.

Q: Can SD C4 diagnose and program for Mercedes Benz BUS body.
A: Yes, C4 could diagnose MB Bus body.

Q: Does MB SD C4 support W205, w222 and w906?
A: Yes, MB SD C4 can support w205, w222 and W906.

Q: Where to find Smart TAN CODE in the software of SD Connect 4?
A: Sorry, so far we have no Smart TAN code, advice you go to 4S store or original factory to consult.

MB SD C4 Computer system requirement FAQ
Q: Does SD Connect 4 contain SATA HDD?
A: There are three kinds of hard disk formats for SD Connect 4 , including: for Dell D630, for T30 and moveable hard disk, and only two kinds of format for SD C4 , including: for Dell D630and moveable hard disk. Do they contain SATA HDD? It depends on which kinds of HDD, please write a note which format you need when ordering.

Q:  Is SD C4 compatible with window7?
A: moveable hard disk version is compatible with WIN7, better Professional version. But suggest you not use WIN7, 90% sdc4 software get broken because of the usage of WIN7.

Q: I have blue screen after insert SD C4 Dell D60 hard disk into the computer and open it.
A: make sure your Dell D630 computer is integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown.

Q: When I click “Diagnostic” to find “Fingerprint ID” of SD Connect 4, I got an error” Internal error (3.17)- 3.89 You must contact the user help Desk “.
A: Check whether your computer is compatible with latest xentry software. If you choose d630 hard disk, it needs to work with Dell D630 computer with integrated video card and 1GB memory; if you choose movable hard disk, it’s requirement to the computer is: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional.

MB SD C4 Activation FAQ
Q: when I setup SD connect compact 4 hard disk; I got a message reading “No access authorization code! Please contact the Star diagnosis call center”.
A: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active. As for how to get Hardware fingerprint, LAN-ID and HW-ID,

Q: When I open EPC of MSD Connect 4, I got error message “unable to start application program”, what’s the reason?
A: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it. (A part of users tend to directly start EPC from Xentry, this is not correct.) Still have got the same error? Please contact us for remote assistance.

Q: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?
A: We have video tutorial, please click column “Video” to watch. Important note: make sure enter EPC from “EPC NET EXPLORER” and find out LAN ID, finally active it.

Q: I insert the DELL D630 hard disk of MB STAR compact C4 into the computer and then turn on the computer; it asked me for administrator code, what is this code?
A: This administrator code is: User$star2004

Benz C6 DoIP Xentry 2019.7 “No access authorization code” solution

This article is available with the solution to Benz C6 DoIP Xentry 2019.7 error ” No access authorization code”.

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Reason and solution:

Need to active Xentry, EPC WIS. No need DAS activation.

Steps:

Follow the pdf file on the desktop ” Open your SDconnect C4 2019.9 Guide“.
Note: the activation method is independent of version.
EPC WIS
Open”EWA net”

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Name admin
Password 12345

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Open”CarProKey”

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XENTRY Diagnosis

Open”ConfigAssist”

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Open Computer –Local Disk C-ProgramData-LicDir  copy “lic_key_2.dat”, rename “lic_key_2.x4711” Set to read-only file

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That’s all.

MB SD Connect C4 computerlaptop issue (solved)

We have customer confuse about the MB Star C4 laptop issue. What laptop should i use and why Dell D630 laptop is most used? Can i use other laptops with SD Connect C4?

Solution from obd2tool
It depends on which format HDD you choose to buy
1.
If you buy Dell D630 internal hard drive/solid drive (we only have D630 format internal HDD currently), you should install internal HDD on Dell D630 laptop ONLY.

2.
If you buy external HDD, there is no laptop limitation. But make sure your laptop meets the requirement.
Star diagnostic External HDD/SSD laptop requirements:
CPU 2.0
RAM 2GB

better with COM port, if it does not have COM port, you can buy Z-TEK USB1.1 to RS232 Convert Connector (if use MB Star C3) to transfer.
If you use laptop lower CPU2.0 with external HDD, the HDD works but runs rather slow. BTW,external HDD does not support WiFi wireless connection.

Both our customer and engineer tested and verified Dell D630 laptop is the most safe option.

Our Dell D630 configuration:
Brand: Dell
Type: Laptop/Notebook
Screen Size: 14.0
Memory (RAM): 2000 Processor Type: Intel Core 2 Duo
Primary Drive: DVD+/-RW Processor Speed: 1.80 GHz
Processor Configuration: Dual Core
Memory: 4GB

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SD Connect C4 “Internal Error CSD DLL not found”

Can somebody help me? I bought the Mercedes-Benz SD Connect C4 diagnostic system. Then the first cat (real car) I hooked up to this is what came up.
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Solution shared by customer:

I fixed it.
Updated firmware in MB SD C4 interface and new key.

Benz eCOM DoIP vs. MB SD Connect C4 Diagnostic Scanner

Look here: What’s the difference between Benz eCOM DoIP diagnostic tool and MB Star diagnostic SD connect c4 multiplexer?

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In summary,

New car: eCom DoIP
eCom – laboratory\development tool. Most cheap and light. Can’t be used with DAS\HHT vehicles. Need luck with kline communication. Need to be specially setup on any diag sw installation.

Normal: Clone MB SD Connect C4
SDConnect – workshop\robust tool. Most universal in use. The only limitation is kline communication in Vediamo from ver5* Easy to setup. In most cases work as is.

Good to know:

Actia eCOM DoIP Box Multiplexer Kit supports DoIP for the latest E and S series, and it’s perfect for Mercedes COMAND NTG5, NTG5s1, NTG5s2, NTG5.5

ECOM is the diagnostic and swipe communication interface used by daimler-benz’s production and r&d department. It supports the after sales diagnostic software Xentry, Vediamo, and the Monaco DTS, the exclusive development software, with higher access rights than SDconnect (C4).

ECom supports the CAN/DoIP network, which CAN be used for the diagnosis and brushing of new car audio and video entertainment systems. Vediamo for Mercedes engineers is an engineering software used by Mercedes engineers to develop diagnostic software, that is, Xentry and DAS now in use is developed based on Vediamo and delivered to general after-sales dealers. For this reason, using the Mercedes super engineering version is open to all diagnosis /coding/retrofit/flashing programming features. It is possible to add or reduce SA codes freely without going through VEDOC(the process of the original factory applying for modifying the equipment code), so as to achieve the purpose of modifying the vehicle equipment, such as adding SA500 electric rearview mirror.

Xentry and DAS Developer mode, commonly known as: exploit data engineering version after 2010, has added many restrictions on functions. Therefore, people may encounter that the vehicle version is too new to enter the control unit, or they cannot make any special modifications after entering the control unit. For example, the w204/212 2012 meter may need to be configured in the regional language, or turn on other convenience functions.

The database of diagnosis /coding/retrofit/flashing for the Mercedes engineer version USES the Xentry database, so the Mercedes engineer version is dependent on the Xentry version. As long as the database is new, the Mercedes engineer version can use the V4.00 version on the new model, and compact3 & SDconnect does not support the ODX document. The latest V5.00 supports ODX files with eCom. It is recommended to use eCom with DoIP function, which is faster and more stable.

How to use Sdconnect C4 do Online SCN Coding

What you can find here:
1. SCN coding compatible hardware MB SD Connect C4
2. How to use SCN connect c4 to do SCN coding
3. SCN coding importance

1. Question: can clone MB SD C4 support Mercedes online SCN coding?
The answer is yes. Newest MB SD C4 2019.03V / 2018.12 can perform online SCN coding perfectly as long as you have online software account or buy one-time SCN coding service.

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Image: MB SD C4
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Image: Xentry 2019.03V

Source of SCN coding account:
Source 1: MB Online SCN Coding / Online programming 1 Year Account
Source 2:

1.) After ordering this service, prepare mb sd c4, car, laptop and teamviewer.
2.) Send Teamviewer ID and Password to customer service
3.) The engineer will access to your laptop to authorize SCN coding function.
4.) After finish, the system will display “The SCN coding sequence has been completed successfully”.

2. SCN coding importance
The move to SCN coding was *very* important. There are too many configuration items in every ECU now to have someone set options by hand whenever an ECU is changed, or to understand how changes on one device have to be done on other devices. These cars are really very very complex, and unlike your laptop, if something goes wrong can result in fatalities.

There are software dependancies between different ECUs, and actually loading software into ECUs is now needed regularly – and thus so is up-to-date diagnosis equipment and up-to-date firmware disks too. A simple example is the Audio system. If you update the firmware in the COMAND unit the firmware in every other MOST device needs also to be compatible (if you want it to work reliably) and thus they all need firmware updates. If you change one component then all components need to be updated to be properly compatible.

The latest equipment even now uses ethernet to load firmware into some ECUs (so it takes 20 minutes not 20 hours).

Without SCN coding it would take considerably longer to change any control unit, would result in mistaken configurations, and thus the cost of repair (or re-repair) would go up and up as systems got more complicated. SCN coding basically allows the correct configuration to be loaded into the car.

Imagine what could/would happen if you had to “hand code” the airbag controller after replacing it ? Would you trust all of your airbags to work after the local mechanic had to set all the options correctly ? I certainly would not.

Your comment that “The capital cost of the latest version, plus the monthly subscription, means it is beyond the reach of many smaller independent garages” is just wrong.

If your garage has the skills to deal with the technology (and i’d argue that if they don’t they shouldn’t be doing complex things with the newest vehicles), then it is completely affordable.

If you want to work on older cars, then most independents seem to use a clone machine and use it for limited things.

The EU competition commissioner has previously taken a good look at this market and enforced rules that mean diagnosis equipment (for newer vehicles) is available at sensible prices. This is not true in the rest of the world. Mercedes diagnosis systems in USA are more expensive, and in the far east (and I think Australia) are not available at all to independents.

Sorry to be so contradictory, and in summary, but without SCN coding there would be mis-configurations and un-reliability – possibly dangerous to life – occurring quite regularly. And if you are going to need to work on newer cars, there are very affordable Xentry diagnostics systems – you just need to talk to Mercedes.

Mercedes Benz Star C3C4C5 Buying Guide

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Mercedes benz star scanner is a very popular auto scanner in the market. However,Many customer are confused to choose when they want to buy one, because there is four version of mb star:Mercedes Benz star c3,benz star c4, Benz Star SD Connect Compact 4 C4 and super MB benz star C5.

So now,i will summarize their similarity and difference,hope it will helpful for customers to choose.

Similarity:

1.Benz star C3/C4 and MB star sd connect c4,Super MB Star c5 use same software.

V2019.3 MB SD Connect Compact C4 Software WIN7 500GB HDD DELL D630:

https://www.obd2tool.com/goods-334-MB+SD+Connect+Compact+4+Star+Diagnostic+Tool+With+WiFi.html

V2019.3 256GB SSD Software for MB SD C4/MB SD C5 MB Star DELL D630:

https://www.obd2tool.com/goods-335-MB+SD+Connect+Compact+4+Star+Diagnosis+Tool+Plus+Dell+D630+Laptop.html

2.For the hardware, Benz star C3/C4/C5 is same function in diagnosing.

Difference:

1.For the functions, MB star c3 and c4 are almost the same,C4 can do all the works what C3 does and it is the replacement of Compact C3.
Just benz star c4 size is small and weight is light,much convience and the anti‐interrupting ability is better.
One more thing, as customer feedback, the advantage of c3 is can do trucks best.

2.MB starC3, C4 just can support Mercedes Benz cars manufactured after year 2000. Super MB star c5,Benz SD Connect C4 can support all current and new coming MB vehicles.

3.Benz star c3,c4,SD connect C4 update by Harddisk.That means when customer want to update,they need to send back harddisk to supplier,after finish update,then send back to them again or just buy a new HDD.For the long international distance,it may need about 2 weeks can complete one time update,so it is very trouble and inconvience.

Under this suitation,Super mb benz star c5 is release, it is can update through super mb star official web directly, which will be much convience and time saving.

In addition,Super mb star C5 work with W204, W207, W212, 405, 451, 452 and 454. Besides the software c3 and c4 own,it added three more software: SD Media, Xentry and Smart TAN Code.

SD Media: Video and PDF lessons;
Xentry:New software released by Benz Company after 04/2009 by diagnosis new cars. Xentry software for diagnosing W 204,W207 and W212 which C3 and C4 does not support;
Smart TAN Code: Opened special function in DAS program with Smart cars 405/ 451/452/ 454.Besides, it also opened more special functions, such as engineer mode, remove limitations,etc, which Star C3 and Star C4 do not have.

4.Now we turn to MB star SD connect C4 again.MB Star SD connect C4 not only support KL diagnosis and three lines CAN BUS diagnosis, but also support UDS diagnose protocol, Because it have UDS chips. Star C3,C4,c5 don’t have this chip, so they can not support UDS.

The most advantage of SD connect c4 is: It can connect to PC by wireless or Lan cable.So it will be much more convience than Benz star C3/C4/c5.

Besides, Professional Diagnostic Tools mercedes star diagnostic SD connect C4 interface components used the military quickly inserted techniques that can support one million times plug, more stably;And all of the its core components adopt new original packaged chip, plus 24 hours fatigue test, to ensure its stable release.

So in all,each version have its advantage,just see which one is most suitable and interested you.

eCom Compare with SD Connect C4

Here is some feature about eCom, MB Star C4 and Xentry Connect . Hope can help you choose right tool.

eCom – laboratory\development tool. Most cheap and light. Can’t be used with DAS\HHT vehicles. Does not support kline communication. Need to be specially setup on any diag sw installation.

SDConnect C4– workshop\robust tool. Most universal in use. The only limitation is kline communication in Vediamo from ver5* Easy to setup. In most cases work as is. As for China clones, SDconnect has the best PCB design, the winner.

Stardiagnos Connect – workshop\robust tool. Very big and heavy. Most expensive. Similar to SDConnect because it is like PC+multiplexer in one housing .Has very specific setup as update blue ray disk has not installer but full HDD image with OS + user application. Complicated in installing additional software as you do not have direct assess to operating system.